Customer Service

Hours of Operation

8:00 a.m. to 5:00 p.m. Pacific Time,
Monday through Friday.

Contact Information

Pet Health Institute
PO Box 2025
Tualatin, OR 97062

800.711.8736 toll-free
503.684.1126 phone
503.684.3755 fax

info@pethealthinstitute.com

100% Money Back Guarantee

At Pet Health Institute, we are so committed to maintaining the high quality and outstanding results of our products that we back them with a 100% Money Back Guarantee. Just add the recommended amount of any Pet Health Institute formula with each of your pet's feedings for a period of 90 days. If you are not completely satisfied with the results, you can return the bottle for a complete refund of your purchase price. It's that simple! Note: Refund requests must be submitted within 120 days from the original date of purchase. Please be sure to include your name, address and phone number along with your request.

Shipping Rates and Policies

Orders are typically processed and shipped within two business days. Standard shipping methods are Priority Mail and UPS Ground. Requests for samples are shipped via First Class Mail.

Accepted Methods of Payment

Visa, MasterCard, American Express, Discover and Diner's Club. Check or money orders may be submitted with mailed orders.

Security

In order to protect and keep your personal information secure, we utilize SSL encryption software provided by Yahoo! Merchant Solutions during transmission of online orders. Please see the Yahoo! Privacy Policy for additional information regarding online security.

Order Tracking

Once your online order has been processed and shipped, you will receive an email confirming order shipment. If your order was shipped via UPS Ground, the email will contain a UPS tracking number with a link to the UPS website that will allow you to track your package. If your order is shipped via Priority Mail or First Class Mail no tracking number will be available.

Return Policy